COMPANY POLICY/FINE PRINT
TERMS & CONDITIONS
Delivery:
We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays
Production delays / Missed Deadlines:
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) we can't accept responsibility for loss of sales or any other costs this may incur to you. Typically when a deadline is missed you will be refunded the cost of postage or rush order fee if one was paid. As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays
Cancellations:
Cancellations can only be made up to 6 working hours after you have placed your orders.
If it is after the 6 working hours we will be unable to cancel your order. You will still be charged and will still receive the garments to your dispatch address.
Returns:
If you have a problem with your order you have to notify us within 7 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.
If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.
Payment:
Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
Copyright:
When placing an order with FLEX the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.
Turnaround Times:
Turnaround times are typically 10 working days which don't include weekends or bank holidays. You will be given an estimated completion date when your order is processed. Please note this is estimated and not a guaranteed date of the day your order will be delivered.
Proofs Sheets:
Upon request we will send a proof sheet to you to approve prior to printing which displays the print size, position & print colours. Scale may not be 100% accurate so please check the dimensions & measure if necessary. If you decide to change something please make sure you receive updated proofs, if you don't receive updated proofs within 24 hours of emailing us, chances are we didn't get the email. Occasionally (but rarely) emails do go missing.
We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully. We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it's pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve a proof sheet, we will assume you have checked the ink colour against a Pantone guide & all is OK.
By placing an order with FLEX you are deemed to have accepted the above terms & conditions​​​